Refund & Cancellation Policy
Last updated: 26 July 2026
This policy explains when a refund of the Unity activation fee may apply.
1. Activation fee
The activation fee is a one-time payment, not a subscription, and is generally non-refundable once your account has been successfully activated.
2. When a refund may apply
- You were charged more than once for the same activation (duplicate payment).
- Payment was deducted from your account but never confirmed by Unity, and your account was not activated as a result.
- A verified technical error on our end prevented activation despite a successful payment.
3. How to request a refund
Contact [email protected] with your registered phone number and payment reference within 7 days of the transaction. We will investigate and respond within 5 business days.
4. Refund timeline
Approved refunds are processed back to the original payment method via Razorpay and typically reflect within 5–10 business days, depending on your bank or payment provider.
5. Fundraisers & contributions
Where Unity supports contributions to community fundraisers, such contributions are generally non-refundable once made, consistent with standard practice for donation-based platforms, except where required by law.
6. Contact
For any refund-related question, contact [email protected].
This page is a general template and does not constitute legal advice. It should be reviewed by a qualified lawyer before being relied upon as your organisation's binding refund policy.